Yes. We have traceable quality record for the product shipped from us, and if
any faulty is found, we commit to send replacement at our cost, or any other
more suitable solution depends on discussion with our customer.
Mostly it takes one month for us to complete an order with volume under one
standard ocean container or equivalent, and five weeks to get the container
sail. Prototype would take more time, large volume would take longer. However,
taking into considering of the shipping time cross ocean or board, we understand
that delivery is critical for international purchase, and we would specially set
up so-called Rapid Reaction Mechanism (RRM) to meet tight delivery, for example,
under agreement with buyer, we keep in stock certain volume of small parts,
fasteners which are of relatively low value, longer leading time, but are
Mostly within two days, but depends on the project you inquire. To give a
meaningful quotation, we generally need to check firstly the drawings you
provide to make sure it is within our manufacturing capability, if any questions
we may need to clear up with you, so that we can offer our best solution.
We don't have hard copy catalogue, because we provide customizing
metalworking services. We don't sell product designed by catalogue. Our
presentation for equipment, gallery and case study are on our website. We can do
more than we have shown.
We have no certain MAQ. We are happy to produce prototype as a trial,
however, if the business ends in small quantity like one or two small pieces for
hobby, then it is more likely a business for the metal shop as close as possible
to the buyer. Sometimes the international transport would take much longer than
production, and the transportation cost might be much more expensive than the
value of the goods. On the other hand, large volume, and/or long term business
is more likely to bring benefit for both parties, and therefore worth for both
to put effort on.